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Checking In Info


Digital Check-In

Interior Community Health Center uses a digital check-in platform that is designed to save you time at your appointment. You will receive a text message or an email with a link to begin your digital check-in 3 days before your appointment. If you do not click on it or do not finish your check-in, you will receive another text to remind you.

We ask that you answer all questions as accurately and truthfully as possible. The link is safe and secure and your answers are confidential. If you do not finish your check-in before your appointment, your in-person or telehealth check-in, screening, and appointment will take longer.


In-Person Check-In

If you do not have a smartphone or access to email, you may complete your check-in on an ipad or on paper in the office. If you sometimes struggle with paperwork, we ask that you arrive early to your appointment to ensure that you have enough time to complete this process.


What to Bring to Check-In

Please bring a photo ID, insurance cards or other coverage information, your prescription medication bottles or a complete list of your medications, and a method of payment for any portions owed by you directly.


Payment at Check-in

Please see Paying for Your Visit for a complete explanation of the financial resources available to you. Interior Community Health Center is dedicated to providing access to quality healthcare regardless of your ability to pay, and receives federal grants to help cover patients with financial needs.

You are expected to arrange for payment or coverage at the time of service. If you have insurance, this means you must provide your insurance information and pay any co-pays or estimated co-insurance at the time of check-in. If you are not insured and you cannot pay the standard fee, or if you are insured but are unable to pay your portion in full due to financial need, this means you are expected to apply for the Sliding Fee Discount and/or to speak to staff about the Patient Care Fund. “Financial need” is based on eligibility for the Sliding Fee Discount, so this step must be complete in order to receive assistance with your bill.

If your appointment is being covered by other means, such as through a worker’s compensation claim, you are expected to provide all needed information for ICHC to file a claim for reimbursement at the time of check-in. If you fail to do so, you will be responsible for paying the bill.


Do I have to wear a mask?

The CDC has changed its recommendations, so you only have to wear a mask if you have COVID-19 or other respiratory illness symptoms! Please also be sure to inform us when you schedule your appointment and when you arrive for your visit if you have been exposed to COVID-19, or have had a positive COVID-19 test, in the week before your visit. 

We still provide masks for your convenience, and may require you to don one if we have reason to believe you could infect our staff or other patients. If you are asked to don a mask for this reason, you must wear it properly throughout your visit with us. Like you, we are very excited to no longer have to wear a mask all day every day, but we still must do our best to protect our patients and our staff and prevent the spread of infectious disease of any kind. 

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