Checking In


 

Digital Check-In

Interior Community Health Center uses a digital check-in platform that is designed to save you time at your appointment. You will receive a text message or an email with a link to begin your digital check-in 3 days before your appointment. If you do not click on it or do not finish your check-in, you will receive another text to remind you.

We ask that you answer all questions as accurately and truthfully as possible. The link is safe and secure and your answers are confidential. If you do not finish your check-in before your appointment, your in-person or telehealth check-in, screening, and appointment will take longer.

 

In-Person Check-In

If you do not have a smartphone or access to email, you may complete your check-in on an ipad or on paper in the office. We ask that you arrive early to your appointment to ensure that you have enough time to complete this process.

 

What Time is My Check-in?

We ask that you arrive for your appointment 15 minutes before the appointment time listed in the reminder call, email, or text. This is because your appointment time is based on when we expect you to see your provider. Before you can see your provider, you need to be checked in and screened by our clinical support staff. This takes time, so we ask you to come early so both you and your provider can promptly meet at the appointed time.

If you completed your check-in online from the text or email prompt, you still need to see the clinical support staff for screening and vital signs before you can see the doctor—so you still need to be early, but we can be more flexible with your time!

 

What to Bring to Check-In

Please bring a photo ID, insurance cards or other coverage information, your prescription medication bottles or a complete list of your medications, and a method of payment for any portions owed by you directly.

 

Payment at Check-in

Please see Paying for Your Visit for a complete explanation of the financial resources available to you. Interior Community Health Center is dedicated to providing access to quality healthcare regardless of your ability to pay, and receives federal grants to help cover patients with financial needs.

You are expected to arrange for payment or coverage at the time of service. If you have insurance, this means you must provide your insurance information and pay any co-pays or estimated co-insurance at the time of check-in. If you are not insured and you cannot pay the standard fee, or if you are insured but are unable to pay your portion in full due to financial need, this means you are expected to apply for the Sliding Fee Discount and/or to speak to staff about the Patient Care Fund. “Financial need” is based on eligibility for the Sliding Fee Discount, so this step must be complete in order to receive assistance with your bill.

If your appointment is being covered by other means, such as through a worker’s compensation claim, you are expected to provide all needed information for ICHC to file a claim for reimbursement at the time of check-in. If you fail to do so, you will be responsible for paying the bill.

 

Do I have to wear a mask?

All patients and staff must wear masks at the ICHC facilities. This is because we are a healthcare organization and we are still mandated to wear masks and enforce masking in order to prevent the spread of COVID-19 to our staff and to your fellow patients and their families. Just like you, we look forward to the day when this changes!

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