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Telehealth

Interior Community Health Center

Health Center & Dental Clinic located in Fairbanks, AK & Healy, AK

Telehealth

Telehealth, also known as telemedicine, virtual care, online appointments, or video chat with your provider, is a great way to see your healthcare provider without having to leave your home. We provide telehealth services for established patients whose conditions can safely be monitored without a physical exam at every visit. We may need to see you in the office at least once a year for your chronic conditions, or to get any needed labs completed. For that reason, if you’re a new patient, you’ll probably be asked to come in person first. Ask your provider about telehealth for your future visits so you and your provider can decide if it’s right for you.

Here are some examples of conditions we can often monitor with telehealth:

  • Diabetes
  • High blood pressure
  • Chronic pain
  • Heart disease
  • High cholesterol
  • Thyroid problems
  • Cold, flu, or COVID-19 progress

 

Why should I try telehealth?

  • Consult with your provider from the comfort of your own home
  • No transportation time or costs
  • No need to sit in a waiting room with others
  • Less time away from work
  • Easier child or elder care
  • Stay out of the cold!

How do I schedule for telehealth?

The same way you schedule for all visits! Call our office, or if you’re an established patient, go online to our patient portal.

Important: even for telehealth, you must be in the state of Alaska at the time of your appointment. If you’re going out of state, reschedule your appointment for a different day.

How does telehealth work?

You’ll receive a text message or an email with a link to join your provider for your appointment. Staff will walk you through any check-in or screening items before you see the provider, just like if you came to the office in person. Our telehealth platform is safe and secure, so you don’t have to worry about your personal information.

What do I need for my telehealth appointment?

First, make sure you’re ready for your appointment by completing any labs or imaging your provider ordered ahead of time. Then, you need one of the following devices:

  • A desktop PC with a webcam and microphone
  • A laptop with a webcam and microphone
  • A smartphone
  • A tablet

Make sure you have a good internet or cellular connection that can handle video calls.

How much does telehealth cost?

Telehealth visits are just like in-office visits, and because of the COVID-19 pandemic, they can be charged to Medicare and most insurances. Check out our price transparency form for cost estimates, and call our billing office if you still have questions. Our sliding fee discount also applies to your telehealth visit.